These guys are amazing and I would 10/10 recommend them. I spent $300 at a dealership before coming to Egan, and the dealership had my car for the whole day, didn’t even fix my problem, and wouldn’t look at it again when I brought it back in and showed them I was still having issues. Egan had my car for about an hour, found&fixed my problem, and send me on my way before lunchtime. It’s about a week later and my car still sounds great!
Took a week+1 day instead of a single day, and got the nice surprise of an additional $330 charge on pick up. Average to poor communication. Had to call at the end of the day or first thing the next morning to find out parts were delayed or that it wouldn’t be finished when they said. I’ve had great experiences in the past, but I’ll go elsewhere now. Three stars because some issues were outside of the shops control, but better communication about the increase in price and delays should have been a higher priority.
Had to get Valve Lifters replaced on GMC Yukon. It was clear from working with them they have done this service a lot. They prepared and warned me of what problems I could be facing and at no time did I ever feel pressured into doing more work than necessary. If you are thinking about just going to the dealership I would definitely recommend looking here first.
Our experience here was okay. My girlfriend and I had a 3 day trip ahead of us so we came here to get our car checked out before we left, like checking fluids, oil, and tire pressure. They informed us we needed an oil change and a belt replaced, so we had that done. A couple days later, we ended up having a really loud, ugly noise coming from the engine compartment. By the time we realized this, it was the weekend and they were closed. We ended up having to take the car to a different mechanic that was luckily open on weekends (All Repair Auto Care). This new mechanic told us that the noise came from a heat plate that Egan Automotive installed incorrectly, which was really unfortunate because otherwise, this place was okay.
Egan Automotive saved us! I'm a firefighter and was on duty when my wife called me with car problems. I couldn't leave my job, so I called many auto repair shops and pleaded my case. With 1 car already down and borrowing my father's car, which was with me at the station, we were desperate for help. Every shop was at least 2 weeks out and couldn't, wouldn't help. I called Egan, they were also 2 weeks out but told us to get our car to them and they'd do what they could. Called a tow truck and towed our car to Egan. They had my car fixed and on the road within a few hours and cheaper than they quoted! I felt so helpless and desperate as I was at the fire station and couldn't leave, but Egan Automotive came to my rescue!!! Thank you so much!! HEROS DON'T ALWAYS WEAR CAPES. SOMETIMES THEY CARRY A WRENCH!
