I had an excellent experience. Ryan is an exceptional communicator, has great customer service and is a problem solver. Beck went out of his way to take care of me and my classic car. They did a great job on my 1970 BOSS and were very fair on price. I'm very impressed and appreciative of both. Thank you. Ron M
When you come here ask for Ryan he is very knowledgeable and is willing to get down to the details of the work that will be done and why they charge what they do. He will talk to you at your level of knowledge and help you to fully understand what they will be doing and he earned the three stars! If he's not the manager he should be one! They also offer financing options if the cost of the service is a little too rich. And they always go over the pricing options based on the quality of the product you want. Their facility has wifi and they offer free water and soda while you wait! There is another man there who is the complete opposite of Ryan.... and he is the reason for losing a star. He doesn't have very good customer service skills and made me feel like he was talking down to me and pressuring me to get the service done. And this is based off of two separate occasions that I have come here
Took in my Taurus. They finished at the time promised and it ended up costing less than the original quote. Plus, I got a free Lyft home to wait...and one to pick it up. Nice. Place is clean and well kept. Feels like a hospital for cars. Price seemed more than reasonable for the work done.
Friendly people. Good customer service. Got me a Lyft back to work. Didn't have to wait weeks to get in. Same day appointment. UPDATE Changing my review TO 5 STARS after picking up my truck. This is the place to go for great service at a reasonable price. Thank you for getting my truck in same day and getting it done 2 days early. I will feel safe in my long distance travels.
Took my 1962 impala to get the carburetor accelerator pump replace and the carburetor cleaned because it wasn’t running quite right. they told me that they put some fuel additive in it and that it didn’t need any other work to the carburetor but it needed a condenser and points me knowing that a condenser only cost around $13 in the high end and points are usually around the same. My bill ended up being $429 they charged me a 300% markup on the parts and $169 dollars in labor. I did not make it a block away before my car stopped running because the accelerator pump needs replaced and the carburetor needs cleaned and to top it off the broke a part of my interior and removed the covers from the emergency brake. Plain and simple they seen the nice car and took advantage of what they thought to be a easy mark.
