Shadetree did a really thorough evaluation of what was wrong with my car and texted a link so I could review what they found and their recommendations. Then, Daniel talked me through everything and spent a lot of time answering my questions so that I could make an informed decision. This was the best customer service I’ve ever had from an auto repair shop and they are very knowledgeable. Their key drop off and pickup setup, is also very convenient.
The Shadetree team is pretty great!! They got my wife’s suv in and had a thorough diagnostics done. The work they did was fair priced and efficient
They priced my service well, gave me recommendations but were not pushy about it. I got a loaner vehicle until I was ready to pick up mine. It was clean and in great shape. Getting my car serviced did not slow down my day. I wish they could have vacuumed and washed my car before I got it back. Not a deal breaker though. I will continue getting my BMW serviced with them.
Very impressive! I had a check engine light on my Audi. They ran a diagnostic test, and I received a very detailed report with photos of every thing they found and recommended. Never seen that before at other places. The problem was fixed in a day. Russ and Brian were absolutely great to work with. I felt no pressure, they seemed honest and helped me understand alot more about my car than any other place I have ever been. The whole experience was so good!