Surprised that Einstein bros is one of the only franchises in the entire state of Utah that hasn’t moved on from COVID restrictions. Indoor dining closed. Employees are masked up. You can tell the owners are still politically charged. 4/5 for food. 2/5 for political correctness. Move on Einstein. ????
Pumpernickel bagel... good. Apple cinnamon bagel. .. good. Coffee...ok. Pretty busy, had a bit of a wait. All the employees were in high gear, trying to get the orders out as quickly as possible.
I walked over to Einstein Bagels for some breakfast as I was visiting Layton Utah again. I placed my order at the end of the counter for two bagels and a coffee. I went down the counter picked up some cream cheese went to the register pay for my order placed the tip and received my coffee I asked about the two bagels and was told that they would be brought to me. I watched everybody in the restaurant be served even people who came in after me and I was completely and entirely ignored. I asked a small blonde headed girl if my order had been lost and she said that she would go look and when she found it it had been lost and she immediately brought me my two Bagels in a paper sack. I said I don't understand how something so simple could have been overlooked she turned around and out of the back of her head said sorry! There was no confession made no offering nothing sincere for their ineptitude and inability to be professional. I don't understand how a profession so simple could be so complicated as to lose an order so simple as well. I see on the Better Business Bureau website that they have a C- rating I also placed this review on the Better Business Bureau website as well. So I was standing by myself in a restaurant with no one else around and nobody stopped to ask if I had been taken care of and if I was alright in regards to my order. This company and its staff does not care I don't know if it was some type of prejudice towards me on a personal level that I do not know about I have no idea if they're just completely stupid! After receiving a response from the owner, I did as suggested. No response in a week. They are liars. F rating on BBB site.
Ordered 4 bagles with spread for pick up. App estimated time to pick up to be 10 to 15 min. I drove there 20 minutes and still had to wait 40 min for my food to be ready. They were fully staffed with 6 people on a Saturday. There were 20 other people waiting for their orders. After waiting that long for just bagels I didn't even ask for tge coffee I also ordered...
